Privacy Policy
Because we place great importance on protecting your data and your privacy, we have developed this Privacy Policy to explain our practices regarding data protection when you visit our website www.car-concept.ch.
This privacy policy applies solely to data processing related to our website. Specific privacy policies may apply to other services and offerings that we provide.
In Switzerland, the protection of your data is based in particular on the Federal Data Protection Act of September 25, 2020 (LPD), as well as the Federal Ordinance of August 31, 2022, on Data Protection (OPDo). Our privacy policy, as well as our practices, are aligned with the legal provisions contained in the aforementioned legislation.
Although we make every effort to simplify our privacy policy, the legal jargon used in the regulatory framework can make it difficult to understand. That is why we have taken the initiative here to compile the key definitions to facilitate understanding of our privacy policy; these definitions are taken from the LPD.
- Data subject: the natural person whose personal data is being processed.
- Personal data: any information relating to an identified or identifiable natural person.
- Sensitive personal data: data regarding religious, philosophical, political, or union-related opinions or activities; data regarding health, the private sphere, or racial or ethnic origin; genetic data; biometric data that uniquely identifies a natural person; data regarding criminal or administrative proceedings or sanctions; data concerning social assistance measures.
- Processing: any operation performed on personal data, regardless of the means and methods used, including the collection, recording, storage, use, modification, disclosure, archiving, erasure, or destruction of data.
- Data controller: the private individual or federal body that, alone or jointly with others, determines the purposes and means of processing personal data.
- Data processor: the private individual or federal body that processes personal data on behalf of the data controller.
- Federal Data Protection and Information Commissioner (FDPIC): the authority responsible for overseeing the proper application of federal data protection provisions, in particular the FADP.
Finally, we use the term “data” interchangeably with “personal data.”
Who are we and how can you contact us?
car-concept Sà rl is the name of our company. For any questions regarding data processing related to the website www.car-concept.ch, you can contact us by mail at the following address: car-concept Sà rl, Route en Rambuz 17, 1037 Etagnières. You can also contact us by email at contact@car-concept.ch or through our contact form.
What is our role regarding data protection?
When you browse our website, we may process some of your personal data. In accordance with the LPD, we are the data controller.
Our Role
As the data controller, we are responsible for determining the purposes for which we process your personal data, how it is processed, and the security measures in place. When we work with service providers in the course of our business, we ensure that they share our commitment to data protection and adhere to the same standards we apply.
Your Role
Data protection is everyone’s responsibility. We therefore encourage you to review our privacy policy.
If you are one of our customers, we also encourage you to review the contractual documents between us, as they may contain additional details on how we process your data.
Finally, if you provide us with personal data about other people, such as family members, we assume that you have obtained their prior consent and that the data is accurate.
When and how do we collect your data?
As soon as you interact with our website for the first time, we collect web data to ensure its proper functioning and security. When you register for our professional account, we process your data related to your orders—including your contact information, as well as your order history and billing and shipping details—to manage your account and track our business relationship. You also provide us with your data when you contact us (e.g., through our contact form).
What categories of data do we process?
Depending on your browsing activity on our website, we may process the following categories of data about you:
Contact Information
We process your contact information, such as your last name, first name, preferred language for correspondence, phone number, or email address.
Internet and Connection Data
For technical reasons and to improve our website, each visit to the site generates certain data, including your IP address, information about your Internet service provider and your device’s operating system, information about the referring URL, information about the browser used, the date and time of access, and the content viewed during your visit to the website.
Account Data
When you create an online business account to access the business portal, we process the data necessary to fulfill your request (e.g., last name, first name, email address, phone number, company name). The actions you take online and the status of those actions are visible in your online business account.
What about sensitive data?
We do not collect or process any sensitive personal data.
What about data relating to minors?
Although access to our website is open to everyone, our services are intended exclusively for adults. We do not target minors and do not knowingly collect any personal data about them.
Why do we process your data?
We process your data to communicate with you, including to respond to your requests and to help you exercise your rights, as well as to inform you about our services and offerings. We also process your personal data to generate traffic statistics that help us improve our website. Finally, we process your personal data to comply with laws, directives, and recommendations from authorities.
Do we make automated individual decisions?
As part of our business operations, we use various IT tools to manage our activities. These tools are designed to centralize and structure processes, improve efficiency, and ensure the quality of our services. It is important to note that we do not make any automated individual decisions using these IT tools.
What are your rights?
Your rights vary depending on specific circumstances and may be subject to exceptions. In general, the LPD provides for the following.
- You have the right to access your data.
- You have the right to request that your data be provided or transferred in a commonly used electronic format.
- You have the right to have your data corrected if it is inaccurate.
- You have the right to object to the processing of your data.
- You have the right to request the erasure or destruction of your data.
If you wish to exercise the above rights with us, please contact us. To prevent any misuse, we must first verify your identity (e.g., by means of a copy of your ID card, if no other means of identification is available). Please note that conditions, exceptions, and restrictions may apply when exercising these rights in accordance with the FADP (e.g., to protect third parties or trade secrets). If applicable, we will inform you of this.
If you believe that we are processing your data in a manner that violates data protection provisions, you also have the option to file a complaint against us with the FDPO. We encourage you to inform us first so that we have the opportunity to address your concerns. If we are unable to do so, you may contact the PFPDT by following the instructions provided on its website.
How do we secure your data?
We take appropriate security measures, such as encryption, to ensure the security of your personal data and to guarantee its confidentiality, integrity, availability, and traceability. Unfortunately, data security can never be fully guaranteed. If you believe your personal data has been compromised, please contact us immediately.
Where is your data stored?
The personal data we collect and process is stored on our premises, as well as in data centers operated by our service providers.
How long do we retain your data?
We process your personal data for as long as the purpose of the processing requires, for as long as we have a legitimate interest in retaining it (e.g., to assert our rights, for archiving, or to ensure IT security), and for as long as the data is subject to a legal retention obligation. For certain data, the retention period is, for example, ten years. Once these periods have expired, we destroy your personal data.
To whom do we disclose your data?
Managing our website involves working with specialized third-party service providers, particularly for its creation, maintenance, and hosting. We partner with service providers recognized in their fields of expertise to ensure the proper functioning of our website and, more generally, the quality of our services. As part of these partnerships, it may be necessary to share your data with our service providers. Rest assured that these disclosures are strictly limited to what is necessary and are made in accordance with the legal framework.
Our Service Providers
| Service Provider | Purpose | Location of Processing |
|---|---|---|
Infomaniak (Privacy Policy) | Infomaniak is a Swiss web hosting and cloud solutions provider. | Switzerland |
TechniConcept | TechniConcept is our service provider responsible for managing our website and its traffic analytics solution. | Switzerland |
What cookies do we use?
Our website does not use traditional tracking cookies. It relies solely on completely anonymous identifiers to generate traffic analysis and visitor statistics. We make every effort to ensure that our website respects privacy as much as possible.
Our professional section, on the other hand, uses technical cookies for user authentication.
What about social media?
We maintain our own social media profiles (e.g., LinkedIn, Facebook). When you communicate with us on these sites or comment on or share content there, we collect data that we use primarily to communicate with you. For more information on how platform operators process data, please refer to their respective privacy policies. There you will also find information about the countries in which they process your data, your rights to access and delete data, and other data subject rights, as well as how you can exercise these rights or obtain further information.
Updated on August 17, 2026